Profit from Managing Returns. Yes, Returns. - Jonathan Byrnes on Supply Chain Finance (click on link for full publication)
"The big profit leverage that comes from managing returns – not just handling them efficiently – is that the returns rate offers a very important window into how well the institution or business provides service to its customers."
How are you, or your 3PL, managing the returns process? The link above is a quick and easy read with some great insight into an often over-looked process. If this is an area of concern for your organization, MKM would also be happy to share its experience in reverse logistics with you.
